The 3 Top Non-Compliances at ASQA Audit

In my capacity as CEO of Vivacity, I have been coaching and consulting the training industry since 2009, prior to that owning and operating my own Registered Training Organisation (RTO).

During this time, my team and I have experienced the highs and lows of running an RTO and as you may guess, an Australian Skills Quality Authority (ASQA) audit is generally the lowest, most frustrating and time consuming part, which is why I have written this eBook.

Following is a snapshot of the three top non-compliances that have not only been identified by ASQA, but what we have experienced with our clients firsthand during audits, both internal audits and ASQA audits.

Running an RTO is hard work but can seem even harder when you need to provide evidence of compliance at an ASQA audit, so let us identify how you can minimise the risks of non-compliance at your next ASQA audit.

1. Training and Assessment Strategies

Having an effective Training and Assessment Strategy (TAS), that truly reflects your delivery and assessment, is crucial within your RTO. Your TAS is not just an audit tool, it is your roadmap for how your RTO strategically delivers their training and assessment based on data that they have collected to address industry and student needs. Discover the key requirements of your TAS and how to write a tool that is not only compliant but will provide a guide to your trainers and industry on how you deliver and assess.

2. Trainers & Assessors

Any RTO would know it is crucial to have industry experienced trainers who are passionate about learning, but unfortunately ensuring that your Trainers meet the requirements of the Standards is a consistent non-compliance due to lack of understanding of the evidence required. Learn the key components of a staff matrix and what trainers MUST do to ensure their currency with both Vocational Education and Training (VET) and their industry sector.

3. Assessment Tools

ASQA has identified that the most common non-compliance at audit is assessment tools. The implementation of compliant assessment tools is vital for ensuring that students are assessed as possessing all required skills and knowledge. Learn about the common causes of non-compliances with assessment tools and what you can do to improve your assessment tools.

To read more about The 3 Top Non-Compliances at ASQA Audit, click on the link following to request a free copy

In this eBook I have covered The 3 Top Non-Compliances at ASQA Audit and what you need to do to ensure your RTO is prepared for your next ASQA Audit.


The top 5 mistakes RTO’s make

Top 5 mistakes, in a snapshot…

Hiring the wrong trainers and assessors

Often RTO’s do not have sufficient trainers to deliver their training, who have the required experience and qualifications required to deliver the training and assessment. Learn the three main areas where RTO’s go wrong and how to choose the right trainers.

Assessment tools do not meet industry/student needs

The number one non-compliance at audit is training and assessment tools. Learn about the top three issues with assessment tools and what you can do to improve your assessment tools.

Not being clear on their plan for training and assessment

Your Training and Assessment Strategy (TAS) is the most important document for your RTO, it is the benchmark on how you deliver your training and assessment based on your feedback. Discover the key requirements of your TAS and how to write a tool that is not only compliant, but will provide a guide to your trainers and industry on how you deliver and assess.

Staying compliant, all the time…

The key to being compliant is to collect, analyse and act on feedback, most RTO’s either do not collect feedback or they collect the feedback but never do anything with the feedback they have received. We will give you three strategies on how to implement a continuous improvement approach throughout your RTO.

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In this eBook I have covered The Top 5 Mistakes RTO’s Make that are easily avoidable and provide strategies that you can implement within your RTO to ensure ongoing compliance.

To read more about the Top 5 Mistakes RTO’s Make, click on the link following to get a free copy now:

Education in Isolation

How we pivoted during Covid

I know, I used that word PIVOT… but it is the catch phrase of 2020, that and “You are on mute”.

On Friday 23 March 2020, when Prime Minister Scott Morrison announced we were going into lockdown, I was in hospital after just having my gall bladder removed I was watching the news unfold whilst waiting to be discharged. My first thought was “how will the training industry survive”, as I knew that the majority of my clients and the industry were delivering predominately face to face, this is when the idea of Education in Isolation was born.

The following Monday I launched the Education in Isolation Masterclass, which I delivered on the following Wednesday to our clients and the training community, teaching the tools, technology and techniques to transition to online training.

Fortunately for Vivacity, we had already been delivering training online for over 8 years, and we had learnt a lot of those years on what not to do and what to do when it comes to delivering training online. From live webinars to online courses, we had it covered.

For the first Masterclass we had over 160 people registered and can you believe it, on the day my webinar platform decided to not work, so we had all these people who could not get online. It was at this stage that I thought, I have to change platforms and get everyone onto the new platform, this is when we switched to Zoom, the only problem was we had a limit of 100 people on our Zoom account… When we went live on Zoom, we were at capacity, with loads of people waiting in the waiting room, if someone dropped out, a new person came in. This demonstrated to me that we were on point and doing exactly what our industry needed.

Due to the issues with the Zoom account, the following Monday we offered a second webinar on Education in Isolation for anyone who wanted to attend. This time I had changed the Zoom account to take 500 people.

The Education in Isolation Masterclass was such a big success, we then offered a 6 week Mastermind, so that we could continue to support the industry. The Mastermind we later turned into an online course, that is one way of getting content done!

Our clients and participants who completed the Education in Isolation training had great success, they were able to transition to online and it minimalised the impact of Covid lockdown on their RTO’s, as they were able to continue to deliver their training, albeit online.

Following the training, I decided to also launch a Podcast with the same name, Education in Isolation. In this podcast I interviewed a range of people from clients, to speakers and coaches, to online learning platform providers and other training providers.

The podcast focussed on how did you pivot during Covid? What did you do, how did you do it and how will this change the way you work into the future.

To find out more about this podcast, you can subscribe here: RTO Superhero Podcast | Vivacity RTO Consulting